Here at Smile House we try our utmost to satisfy all our patients and to make your experience of our services the best it can be. However on occasion a patient may wish to raise their concerns with us. Should you wish to do so please rest assured that any complaint is handled courteously and promptly.
The person responsible for dealing with any complaint is Dr Jay Patel, Smile House's allocated complaints manager.
We would ask that any complaints be made in writing to our complaints manager who will then acknowledge the receipt of your letter within three working days. The patient will be kept fully informed by telephone, email, letter or face to face about what has been done in response to their complaint and the way in which it is being dealt with. The expected timescale for our investigation into the complaint will also be stated.
Usually a full investigation will be completed within six months and a full comprehensive report will be provided to the patient. Should you not be happy with the result of the investigation and the actions we have proposed/taken, there are avenues one can take to further your complaint. Governing bodies such as NHS England, Health Service Ombudsman, Dental Complaints Services and General Dental Council.
In the interest of courtesy and efficiency we would ask that complaints be first sent to Smile House so local resolution can be attempted.