COVID-19 Safety Protocol

Please read the safety protocol below so you know what to expect from your appointment. 

1. Please DO NOT attend the practice UNANNOUNCED as we have limited capacity. We will only see patients who have a pre-booked appointment. 

2. Please wear a MASK or suitable face covering to your appointment. 

3. Please attend appointment ALONE unless they are absolutely necessary e.g. a parent/guardian of a child. 

4. Attend 5 minutes EARLY for your appointment and wait outside the practice. There will be NO waiting area available. 

5. Please CALL US when you arrive and you will be given instructions.

6. We will take your TEMPERATURE when you arrive and ask you a series of screening questions. 

7. You will be asked to WASH your hands and use hand sanitiser inside the building. 

8. Maintain 2 METERS social distance from all persons inside the practice. 

9. Please complete forms ONLINE (reception will tell you how) if possible. Please bring your own pen to your appointment. 

10. Please note that we will accept card payments ONLY. Cash will be declined. 

Our online booking service will continue to be DEACTIVATED to allow us to manage social distancing within the practice. 

Our existing triage services will still be in operation until further notice, see below:-

WE WILL BE OPERATING A TELEPHONE TRIAGE SERVICE ON 0208 642 0088 BETWEEN 9AM- 12PM EVERY WEEKDAY FOR EMERGENCIES AND URGENT CARE ONLY

FROM 1PM - 5PM PLEASE EMAIL US ON reception@smilehousedentalpractice.co.uk, UNFORTUNATELY WE HAVE TO RESTRICT THIS SERVICE TO EMERGENCIES AND URGENT CARE ONLY

Thank you for your cooperation and patience. These measures are designed to keep our patients and staff safe.